Electrical Field Service Specialist

3 weeks ago

Eastern England, United Kingdom G3 Systems Ltd Full time

Due to an increase in engineer call-outs for ongoing projects, G3 Systems Ltd has an available opportunity for a skilled Electrical Field Service Specialist to support customers at locations worldwide.

Overview

This role involves working as a Field Service Engineer (FSE) Electrical biased, supporting G3 Systems equipment in use by customers globally. Tasks include:

Main Responsibilities:

  • Service, maintain, and repair G3 Systems supported equipment at customer sites internationally, ensuring operational readiness.
  • Respond to customer requests for technical assistance, providing timely and effective support remotely or on-site.
  • Troubleshoot and diagnose faults, ensuring prompt resolution of issues to minimize downtime.

Key Technical Support & Customer Interaction:

  • Act as the primary point of contact for customers, offering expert technical support via phone or email, or on-site presence.
  • Provide solutions to complex technical issues and ensure customer satisfaction by resolving issues efficiently.
  • Build and maintain strong customer relationships by delivering high-quality support and fostering a collaborative approach.

Engineering Projects & Integration:

  • Participate in engineering projects and tasks within the G3 Systems Integration Facility, contributing to the development and deployment of new solutions.
  • Support the installation, commissioning, and testing of systems, ensuring they meet customer specifications and safety standards.

Documentation & Reporting:

  • Produce detailed reports and documentation for each task, including service reports, maintenance logs, and fault diagnoses.
  • Ensure all paperwork required for task execution is completed accurately and on time, adhering to internal procedures.

Spare Parts Management:

  • Order and manage spare parts as needed, ensuring availability of necessary components for repairs and maintenance tasks.
  • Maintain accurate records of spare parts inventory and usage to support cost-effective operations.

Safety & Compliance:

  • Promote a safe system of work ethos by adhering to G3 Systems' Quality, Environmental, Safety & Health policies.
  • Ensure compliance with safety regulations and best practices in all tasks, particularly when working in high-risk environments.

Tooling & Equipment Maintenance:

  • Maintain and manage tools and equipment to ensure they are in optimal working condition.
  • Regularly inspect, calibrate, and service tools to ensure their readiness for field tasks.

Required Skills & Qualifications:

  • Demonstrable experience working in a Field Service or Engineering support role.
  • Experience reading and interpreting engineering drawings.
  • The ability to work alone under pressure situations.
  • Practical fault-finding experience, and the ability to demonstrate this experience.
  • Portable Appliance Testing (PAT).
  • Security clearance or ability to gain security clearance.
  • MoD or military experience.
  • Previously held SC clearance or capable of gaining the SC clearance upon hiring.

Qualifications:

  • BS7671 – 18th EDITION
  • NiC Registered
  • Level 3 Electrotechnical Qualification
  • Level 3 Verification & Certification of Electrical Installations
  • Level 3 Periodic Inspections, Testing and Certification of Electrical Installations
  • Safety orientated qualification
  • Quality orientated qualification

Salary Banding: £38,000 per annum.

Working Hours: Hours dependent on the current project, TBD further upon application.

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