Principal Technical Operations Manager
4 weeks ago
Contract Type: Permanent
Salary Package: £60,000 - £80,000 plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year.
Hours: Rota shifts providing coverage between 9am - 5pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs.
Interview Process: A multi-stage process.
Why SCC?
- An inclusive workplace.
- Excellent package: solid basic and company benefits.
- Hybrid working & core hours in line with role requirements.
- Career development and life-long learning opportunities.
- Opportunity to join Europe's largest privately-owned IT Company.
The Principal Technical Operations Manager will be the Senior Engineering resource within a defined team with supervisory responsibilities.
The role holder will be involved in ensuring that the local team effectively delivers the scheduled engineering services, balancing the operational risks relating to service delivery, cost, health & safety, legal and regulatory requirements.
Key Responsibilities- Ensuring that the local team understands the priorities within the work stack daily.
- Overseeing delivery against work plans.
- Utilising data & insights from dashboards to help the Delivery Manager drive and continuously improve performance across metrics related to utilisation, SLA delivery & quality.
- Working closely with the Training team to ensure that the skills, competencies, and security clearances of the Repair team are fit for purpose for our delivery.
- The role would be expected to work with the Delivery Manager assisting in the performance management across a local team, ensuring the highest of standards are delivered and that our teams live up to our company values.
- Working closely with the Delivery Manager ensuring the day-to-day operational delivery including risks, engagement with our employees, customer, and environments in which we serve are protected.
- Be the technical point of escalation within the local team and potentially wider across the SCC brand.
- Able to multitask, be flexible and work in a dynamic environment.
- Developing people and teams, creating a culture of self-development.
- Technical skills and communication skills to help peers learn and grow.
- Security clearance required.
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