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CMDB/SACM IT Service Management Specialist

2 months ago

London, Greater London, United Kingdom Computappoint Full time
Senior Consultant - CMDB/SACM

This role is ideal for an experienced ITSM Consultant with a focus on CMDB and SACM alignment. As a Senior Consultant, you will be responsible for capturing the key aspects of the current CMDB database and CMDB/SACM tooling, understanding the functionalities of the ITSM CMDB solution within ServiceNow, and leading presentation and workshops to provide training to clients and internal teams.

Key Responsibilities:

  • Proficiency in IT Asset Management Lifecycle and Configuration Management processes, with expertise in adoptions (tool agnostic and client oriented).
  • Awareness of technologies and good practices that support CMDB (incl. CSDM) solutions, integrations, and auto-discovery tooling.
  • Strong planning and analytical skills to evaluate the criticality of information/data collected from multiple sources, reconcile conflicts, and decompose high-level information into details.
  • Willingness to work with new technologies and acquire new skills, such as ServiceNow Platform latest modules and plugins, ServiceNow Discovery, Agile Development, SCCM, Blazent, and JIRA.
  • Strong experience in normalizing data, investigating a customer's CMDB schema, and comparing and performing gap analysis on mandatory CI fields within a CMDB.
  • Identify potential orphans, dependencies, and opportunities to remove redundant infrastructure (cost efficiency).
  • Recommend remediations to the Service Asset and Configuration Management (SACM) processes to align with the customer-defined target SOO model.

Role Details:

  • Permanent
  • Hybrid: 2-3 days on-site (London or Portsmouth)
  • Up to £75,000 plus bonus

Computappoint Limited is an Employment Business and/or Employment Agency in relation to this vacancy.