Service Manager Lead

2 weeks ago

Catford, Greater London, United Kingdom Pin Point Health & Social Care Full time
Service Manager Lead

Job Summary

We are seeking a highly skilled and experienced Service Manager Lead to join our team at Pin Point Health & Social Care. As a key member of our management team, you will be responsible for leading a team of staff to deliver high-quality services to adults with severe and enduring mental health needs.

Key Responsibilities

  1. Lead a high-performing team to achieve individual and service outcomes.
  2. Maintain up-to-date knowledge of relevant legislation and policy, including GDPR, Safeguarding Adults and Children, Health and Safety, Care Act, and housing-related support.
  3. Ensure the service and team understand and adhere to safeguarding procedures and legislations.
  4. Record and share service and client information in line with policy, legislation, and good practice.
  5. Deliver co-produced services that are outcome-based and person-centered.
  6. Support others to challenge discrimination and exclusion in ways that achieve change.
  7. Deliver services that are safe, complying with health and safety policies and legislation.
  8. Ensure a commitment to personal development through self-reflection, supervision, and performance management.
  9. Manage service resources through recruitment, retention, and induction; disciplinary and grievance processes, arrears, and voids management, and service performance data.
  10. Ensure the organisation's strategies are met, and policies, procedures, and values are adhered to in all matters of service delivery.
  11. Work with the Senior Management Team to develop organisational policy and practice.
Requirements

  1. Ability to lead and motivate a team to achieve service outcomes.
  2. Demonstrable experience of managing accommodation-based support services for clients with complex mental health issues.
  3. Knowledge of methods for assessing, formulating, implementing, recording, reviewing, and auditing service users' support and safety assessment plans.
  4. Excellent knowledge of Health and Safety legislation and its implementation in practice.
  5. Manage service performance related to contract requirements, including analysis of KPIs, outcomes, and user experience measures.
  6. Lead on the development and implementation of the service's annual Business Plans.
  7. Numerate and literate with the ability to interrogate budgets, data, and produce reports.
  8. Able to confidently use a range of IT packages, including MS Office and databases.
  9. Good understanding of housing management and the ability to manage arrears, voids, health and safety, and property standards.
  10. An understanding of co-production and the ability to ensure the service is delivered in partnership with service users.
  11. Experience of recruitment, induction, supervision, appraisal, training, disciplinary action, and grievance issues.

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