Lead Mortgage Market Transformation as Principal Customer Success Manager

2 weeks ago

London, Greater London, United Kingdom Acre Software Full time

Acre Software is revolutionizing the £1.4 trillion UK mortgage market with a cutting-edge, end-to-end management system.

We're eliminating unnecessary admin, pain, and friction from buying a home, covering the entire journey from determining borrowing capacity to receiving keys.

Guided by the voice of real homebuyers and close relationships with brokers, lenders, and insurers, we've achieved a record-breaking 2023 with a 400% year-on-year increase in mortgage volume.

To sustain this growth and deliver exceptional customer experiences, we're seeking an accomplished Principal Customer Success Manager to lead our Core Customer Success function and drive successful product adoption.

The Role
  • As a Principal Customer Success Manager, you'll own Acre's Core Success team, encompassing training, support, and content.
  • You'll lead and scale the team, ensuring they provide exceptional service and contribute to customer satisfaction, guaranteeing successful and lasting platform adoption.

This position is ideal for a seasoned Customer Success leader who thrives in dynamic environments and has a passion for people management and customer excellence.

About You
  • Experience in senior Customer Success or Client Relationship roles, with a strong track record in leading Customer Success teams.
  • Demonstrated experience in managing and growing Customer Success teams, driving both operational excellence and professional development.
  • Strong client-facing skills with the ability to build relationships with stakeholders at all levels.
  • Excellent problem-solving abilities, with a proactive approach to addressing customer challenges and risks.
  • Data-driven mindset, with experience in tracking and reporting on KPIs and metrics.
  • Exceptional interpersonal and communication skills, with a collaborative leadership style that motivates and inspires teams.
  • A strategic thinker with the ability to balance big-picture goals with hands-on execution in fast-paced start-up environments.
What We Offer
  • An opportunity to make a significant impact within a fully funded, early-stage Fintech start-up in a unique position to transform the mortgage market.
  • £80,000 - £100,000 per annum (dependent on experience) salary package.

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