Audio Visual Equipment Specialist

4 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

Job Title: Service Desk Specialist
Job Reference: BEBE1_DE

Overview: We are seeking a skilled Service Desk Specialist to join our team at Prospero Integrated. As a Service Desk Specialist, you will be responsible for providing technical support and direction to our helpdesk function for Audio Visual equipment across various job sites.

Key Responsibilities:

  • Deployment and management of company IT hardware and software
  • Call logging, ticketing, and 1st and 2nd-line support within SLA
  • Support and troubleshooting of AV software and hardware, including QSC, Biamp, Shure, Poly sound structure, and Microsoft Teams
  • Leaving the support function in a state that can be easily picked up by colleagues during absences
  • Communicating with customers and site contacts
  • RMA management
  • Reporting, new reporting options
  • Maintaining a clean and tidy Service Department and addressing H&S issues
  • Working with Microsoft-powered devices and partner equipment installed as part of Microsoft Teams Rooms
  • Managing hardware updates during the pre-staging process
  • Being the company point of contact for troubleshooting and issues
  • Maintaining up-to-date knowledge of the latest technologies relevant to the company's projects
  • Assisting in office relocations

Accountabilities:

  • Follow appropriate departmental and company procedures and policies
  • Monitor performance through scorecards
  • Monthly meetings with on-site primary contacts
  • Completing post-job and PM reports
  • Providing phone and email technical support
  • Reporting ticket management
  • Product research and development for client requirements
  • Continuing Professional Development and applicable training
  • Awareness and development of IMS and Quality Policy

Requirements:

  • Strong understanding of Windows Operating Systems
  • Ability to prioritize workload effectively and liaise with colleagues proactively
  • Ability to multitask, work under pressure, and meet tight deadlines
  • Desire to learn and improve skills and knowledge
  • Ability to adapt to business demands
  • Strong organizational and planning skills
  • Positive 'can-do' attitude
  • Able to work individually and as part of a team
  • Good numeracy and written skills


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    We are seeking a highly skilled Audio Visual Specialist to join our team at Prospero Integrated. In this role, you will be responsible for planning, testing, installing, and servicing Audio-visual equipment for various job sites.As an ideal candidate, you should have experience with the installation and service of audio-visual equipment, as well as strong...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    We are looking for a seasoned corporate audio-visual specialist to join our team at Unified Support Ltd in Maidenhead. The ideal candidate will be responsible for planning, testing, and installing audio-visual equipment for various job sites and clients.About the RoleThe successful candidate will have experience with planning, testing, and installing...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    At Prospero Integrated, we are seeking a skilled Audio-Visual Systems Specialist to join our team. As an AV Installation Engineer, you will be responsible for planning, testing, and installing audio-visual equipment for various job sites.About the RoleThe ideal candidate will have excellent technical knowledge of audio-visual equipment and systems, as well...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    Job SummaryWe are looking for a skilled and organized Audio-Visual Equipment Engineer to plan, install, test, and maintain audio-visual equipment for various projects. The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and possess basic PC skills.


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    Prospero Integrated is seeking an experienced Audio Visual Specialist to join their team. As an AV Installation and Service Engineer, you will be responsible for planning, testing, installation, and service of Audio-visual equipment for various job sites.About the Role:Responsible for delivering projects within agreed timescales by interpreting project plans...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time £40,000

    We are seeking an experienced Audio-Visual Installation Specialist to join our team at Prospero Integrated. The estimated salary for this role is $90,000 - $120,000 per year.Job SummaryThis is an exciting opportunity to work with a leading provider of integrated systems solutions. As an Audio-Visual Installation Specialist, you will be responsible for...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    Job Title: Technical Audio Visual SpecialistWe are seeking a skilled AV Systems Support Engineer to join our team at Unified Support Ltd. This role involves providing expert technical support for our clients' audio-visual equipment, ensuring seamless operation and effective use of these systems.This is an excellent opportunity for individuals with strong...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Full time

    Job DescriptionWe are seeking a highly skilled Audio-Visual Installation Specialist to join our team at Unified Support. The successful candidate will be responsible for planning, testing, and installing audio-visual equipment for various job sites and clients. Key responsibilities include:* Onsite work (90%): * Design and installation of audio-visual...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    At Prospero Integrated, we are currently seeking an experienced AV Installation Engineer to join our team. This is a fantastic opportunity for a skilled professional to take on new challenges and contribute to the delivery of high-quality audio-visual solutions.**Job Description:**We are looking for a highly motivated and detail-oriented individual who can...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    Prospero Integrated is seeking a skilled AV Systems Engineer to join their team as an AV Installation Specialist. The successful candidate will be responsible for the planning, testing, and installation of audio-visual equipment at various job sites. They will work closely with clients and engineers to ensure projects are completed on time and within...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Careers Full time

    Prospero Integrated Careers seeks an experienced AV Installation Engineer to join our team. As an AV Installation Engineer, you will be responsible for planning, testing, installation, and service of Audio-visual equipment for various job sites.Brief Overview:The successful candidate will have knowledge & Key Skills including Rack builds, Audio Visual and...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    As a key member of our Unified Support Ltd team, you will be responsible for providing exceptional field-based audio visual service and support to our clients. Key responsibilities include servicing and supporting audio-visual, video conferencing, pro audio, and control equipment.We are looking for a skilled professional who can diagnose faults safely and...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Careers Full time

    Job Summary:The Prospero Integrated Careers is seeking a highly skilled Audio-Visual Systems Specialist to join our team. As an AV Installation and Integration Expert, you will be responsible for planning, testing, installation, and servicing of Audio-Visual equipment for various job sites.This role involves ensuring projects are delivered within agreed...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    Job OverviewThe role of Audio Visual Sales Specialist at Prospero Integrated requires exceptional technical skills and sales expertise to drive business growth in the audio visual industry.We are seeking a highly motivated individual with a strong understanding of audio visual solutions to join our team. The ideal candidate will be responsible for scoping...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Full time

    **About the Role**We are seeking a highly skilled Audio Visual Service Technician to join our team at Unified Support. The successful candidate will be responsible for providing field-based service and support to our clients, working on their initiative within a service team.The ideal candidate will have a technical understanding of AV systems and service...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    **Job Overview:** Unified Support Ltd is seeking a highly skilled Audio Visual Systems Technician to join our team based in Maidenhead. This is a fantastic opportunity for an experienced professional to work on various projects involving the planning, testing, installation, and servicing of audio-visual equipment.The ideal candidate will have a strong...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    Job Summary:We are seeking an experienced AV Installation Engineer to join our team at Prospero Integrated.In this role, you will be responsible for installing, testing, and servicing Audio-visual equipment for a variety of clients. You will work closely with our clients to understand their needs and deliver solutions that meet their expectations.Key...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    Audio Visual Solutions SpecialistJob DescriptionIn this role, you will be responsible for scoping and selling audio visual and collaborative solutions from concept to delivery. This involves working closely with clients to understand their needs and providing tailored solutions that meet their expectations.About Unified Support LtdWe are a leading provider...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    Job Description:We are seeking a skilled Audio Visual Service Engineer to join our team at Unified Support Ltd.The successful candidate will be responsible for providing field-based service and support to our clients.The role involves servicing and supporting audio-visual, video conferencing, pro audio, and control equipment.The ideal candidate will have...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    Job Overview:We are seeking an AV Installation Engineer to join our team at Prospero Integrated.This role involves planning, testing, installation, and service of Audio-visual equipment for various job sites. You will work closely with clients to ensure that projects are delivered efficiently and effectively.The ideal candidate should have strong technical...