Duty Manager

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom whitbread Full time

Job Summary:

We are seeking a highly skilled Duty Manager to join our team at Premier Inn in Newcastle. As a Duty Manager, you will be responsible for managing the day-to-day operations of the hotel, ensuring that all aspects of the guest experience are welcoming, safe, and exceptional.

Key Responsibilities:

  • Hotel Operations: Manage the hotel's operations, including front desk, housekeeping, and maintenance teams.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise.
  • Team Management: Lead and motivate a team of staff, providing guidance and support to ensure that they are equipped to deliver excellent service.
  • Problem-Solving: Identify and resolve problems in a timely and effective manner, ensuring that the hotel's reputation is maintained.

Requirements:

  • Experience: Previous experience in a hotel management role, preferably in a similar environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with staff and guests.
  • Qualifications: Relevant qualifications in hospitality or a related field.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Training and Development: Opportunities for training and development to help you progress in your career.
  • Collaborative Team: A collaborative and supportive team environment.

About Us:

Whitbread is a leading hospitality company, with a portfolio of brands including Premier Inn and Costa Coffee. We are committed to delivering exceptional customer service and creating a positive work environment for our staff.


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