IT Service Continuity and Risk Management Expert

3 days ago


Greater Manchester, United Kingdom Vermelo RPO Full time

**Salary:** £50,000 - £60,000 per annum (dependent on experience)

Job Description

The Service Delivery Analyst will protect and improve service operations through change control and governance. They must have a broad range of skills and Service Management process experience to understand current and future business needs.

  1. Specialist experience in Change Management, Major Incident, IT Service Continuity, Disaster Recovery, Risk Management, Service Reporting, Problem Management.
  2. Responsible for protecting service operations through change control and governance. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Embedding service management processes and improving maturity.
  3. Assist the Service Desk Manager and Service Delivery Manager with business communications in relation to service outages, planned changes, and project work.
  4. Govern the Problem, Change, IT Service Continuity, Transition and Risk management process and artefacts, providing support (where applicable) to the technical and business colleagues to guide their progress.


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