Pub & Grill Team Member - Hospitality Ambassador
6 days ago
At Village Hotels, we're passionate about delivering exceptional guest experiences. As a Pub & Grill Team Member - Hospitality Ambassador, you'll be at the heart of our lively and modern spaces, working alongside an energetic team to create memorable moments for our guests.
About UsWe're more than just a hotel chain - we're a community-driven brand that puts people first. Our hotels and leisure clubs are designed to inspire connection, creativity, and fun. With locations across the UK, we're committed to providing a warm welcome and making every guest feel valued.
The RoleWe're looking for someone with a passion for hospitality, excellent communication skills, and a willingness to learn. As a Pub & Grill Team Member - Hospitality Ambassador, you'll work closely with our teams to deliver outstanding service, ensuring our guests have an unforgettable experience.
Key Responsibilities- Provide exceptional customer service, responding promptly to guest needs and requests.
- Work collaboratively with colleagues to maintain a clean, safe, and welcoming environment.
- Upsell and promote our menu offerings, drinks, and services to enhance the guest experience.
- Manage cash handling and operate a point-of-sale system efficiently.
- A competitive salary: £25,000 - £30,000 per annum (dependent on location and experience).
- Comprehensive training and development opportunities, including our Rising Stars and Talent Academy programs.
- A range of benefits, including health insurance, sick pay, and access to our Employee Assistance Programme.
- Discounts on food, drink, and accommodation at Village Hotels.
- Ongoing support and recognition for your hard work and contributions.
To be successful in this role, you'll need:
- Excellent communication and interpersonal skills.
- A friendly, approachable demeanor and a passion for delivering exceptional customer service.
- Ability to work effectively in a fast-paced environment and maintain a high level of energy and enthusiasm.
- Basic math skills and accuracy when handling cash and operating a point-of-sale system.
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