Healthcare Claims Specialist

1 month ago


Birmingham, Birmingham, United Kingdom Aon Full time
Job Title: Health and Social Care Senior Claims Advocate

We are seeking a highly experienced and skilled Health and Social Care Senior Claims Advocate to join our UK-based team. As a key member of our claims function, you will be responsible for managing and advocating for our healthcare clients' claims, ensuring the best possible outcomes.

About the Role

In this exciting new role, you will use your diplomatic, relationship management, negotiation, and technical claims skills to:

  • Support clients through large, complex, and disputed claims, advocating for them in meetings with insurers, solicitors, and other experts.
  • Provide detailed claims MI, including identification of concerning trends and risk consulting opportunities.
  • Work closely with specialist healthcare broking teams, risk consulting, and new business teams, providing in-depth claims information when required.
  • Be innovative with new business ideas.
  • Deliver onboarding and annual claims process workshops.
  • Continually analyse claims and incidents to identify risk improvements to mitigate future losses and repeat occurrences.
What We Offer

As a Health and Social Care Senior Claims Advocate at Aon, you will have the opportunity to make a real impact on our clients' lives. You will be part of a dynamic and inclusive team, working in a hybrid environment that offers flexibility and work-life balance. Our comprehensive benefits package includes two Global Wellbeing Days per year, allowing you to focus on your wellbeing and personal growth.

Requirements

To succeed in this role, you will need:

  • 8+ years of experience in medical negligence and liability claims, ideally with a legal background.
  • Outstanding communication, negotiation, and client care skills.
  • Knowledge of key terms and contract conditions, as well as a general understanding of legal claims protocols and timelines.
  • Ability to facilitate, lead, and influence in claims meetings with experts, carriers, and clients.


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