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Customer Service Representative

2 months ago

London, Greater London, United Kingdom Mathiques Group Full time

About Mathiques Group

Mathiques Group is a leading fintech company that leverages its expertise in trading technology, data analytics, and secure data management to create innovative solutions for the financial industry.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will play a pivotal role in delivering exceptional customer service by handling inquiries, resolving issues, and processing various financial transactions.

Key Responsibilities

  • Customer Service
    • Provide prompt and courteous customer service by addressing inquiries, resolving issues, and assisting with account management.
    • Process financial transactions accurately and efficiently, including cashing checks, receiving deposits, and making withdrawals.
    • Assist customers with opening accounts, processing check orders, and issuing debit cards.
    • Conduct maintenance tasks on existing accounts, such as updating personal information and resolving account discrepancies.
  • Financial Transactions
    • Process financial transactions accurately and efficiently, including cashing checks, receiving deposits, and making withdrawals.
    • Assist customers with opening accounts, processing check orders, and issuing debit cards.
  • Compliance and Risk Management
    • Ensure compliance with regulatory standards and company policies while performing all tasks.
  • Team Collaboration
    • Contribute to a positive team environment by actively participating in team meetings and training sessions.

Requirements

  • Education
    • Bachelor's degree in finance, business administration, or related field preferred.
  • Experience
    • Proven experience in customer service, preferably in a financial institution or fintech company.
  • Skills
    • Strong understanding of financial products and services, including banking accounts, loans, and credit cards.
    • Excellent communication skills, both verbal and written, with the ability to explain complex financial concepts clearly and concisely.
    • Proficiency in using computer systems and financial software for processing transactions and managing customer accounts.
    • Knowledge of regulatory requirements and compliance standards in the financial industry.
    • Customer-focused attitude with a commitment to delivering exceptional service and building positive customer relationships.