Housekeeping Manager
3 days ago
We are seeking a highly skilled and experienced Housekeeping Manager to oversee the daily housekeeping operations for assigned properties. Located in Surrey, this is a competitive salary position.
The successful candidate will be responsible for ensuring that all properties are presented to the highest standard possible. This role involves overseeing pre-arrival, arrival, during stay, departure, and out of occupation housekeeping operations for assigned properties.
Key Responsibilities:
- Oversight of staff roster, workload assignment, and monitoring of housekeeping attendants and contractors to uphold cleanliness standards.
- Liaison with the Housekeeping Coordinator to ensure an efficient workflow.
- Responsibility for stock takes within assigned properties and informing relevant departments of shortages and requirements.
- Organisation of a service rota when clients are in residence and supervision of staff to maintain high standards.
- Responsibility for flower orders, chocolate orders, and general client shopping.
- Assistance with packing for the client, organising functions/events, and occasional food preparation.
- Handling of pet-related responsibilities, including grooming and visits to the vet.
Training and Development Responsibilities:
- Health and Safety training.
- COSHH Training for chemicals.
- Time management training.
- Presentation and hospitality set-up training.
- Legionella disease training, emphasising proper procedures for running water in properties.
- First Aid training.
- Customer service, Conflict Resolution, and Disciplinary training.
Requirements:
- Hospitality degree or equivalent in related subject.
- COSHH, manual handling and health and safety certificates.
- Clean driving license.
Essential Skills:
- Proven 4* or 5* housekeeping experience.
- Proven supervisory/management experience and skills.
- Computer literate, with experience of Microsoft packages such as Word, Excel, Outlook.
- Strong time management, organisation, planning and prioritisation skills.
- Highly flexible, adaptable and able to work well under pressure.
- Customer service orientated.
- Strong team leading and management skills - able to delegate, train, coach, mentor and motivate others.
Salary and Benefits:
- £45,000 per annum.
- Private healthcare.
- Company pension scheme.
- Season ticket loan.
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