Housekeeping Manager

3 days ago


Woking, Surrey, United Kingdom CV-Library Full time
Job Title: Housekeeping Manager

We are seeking a highly skilled and experienced Housekeeping Manager to oversee the daily housekeeping operations for assigned properties. Located in Surrey, this is a competitive salary position.

The successful candidate will be responsible for ensuring that all properties are presented to the highest standard possible. This role involves overseeing pre-arrival, arrival, during stay, departure, and out of occupation housekeeping operations for assigned properties.

Key Responsibilities:
  • Oversight of staff roster, workload assignment, and monitoring of housekeeping attendants and contractors to uphold cleanliness standards.
  • Liaison with the Housekeeping Coordinator to ensure an efficient workflow.
  • Responsibility for stock takes within assigned properties and informing relevant departments of shortages and requirements.
  • Organisation of a service rota when clients are in residence and supervision of staff to maintain high standards.
  • Responsibility for flower orders, chocolate orders, and general client shopping.
  • Assistance with packing for the client, organising functions/events, and occasional food preparation.
  • Handling of pet-related responsibilities, including grooming and visits to the vet.

Training and Development Responsibilities:
  • Health and Safety training.
  • COSHH Training for chemicals.
  • Time management training.
  • Presentation and hospitality set-up training.
  • Legionella disease training, emphasising proper procedures for running water in properties.
  • First Aid training.
  • Customer service, Conflict Resolution, and Disciplinary training.

Requirements:
  • Hospitality degree or equivalent in related subject.
  • COSHH, manual handling and health and safety certificates.
  • Clean driving license.

Essential Skills:
  • Proven 4* or 5* housekeeping experience.
  • Proven supervisory/management experience and skills.
  • Computer literate, with experience of Microsoft packages such as Word, Excel, Outlook.
  • Strong time management, organisation, planning and prioritisation skills.
  • Highly flexible, adaptable and able to work well under pressure.
  • Customer service orientated.
  • Strong team leading and management skills - able to delegate, train, coach, mentor and motivate others.

Salary and Benefits:
  • £45,000 per annum.
  • Private healthcare.
  • Company pension scheme.
  • Season ticket loan.

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