Operational Hotel Duty Manager
2 weeks ago
At Swindon Borough Council, we strive for excellence in our town. Our vision is to create a thriving community, supported by effective transformation programmes. As part of our team, you'll contribute to making a positive impact on the lives of our residents. We aim for better public services, improved processes, and a higher quality of life for everyone. We're looking for an enthusiastic and reliable Hotel Operations Manager to join our team. Your responsibilities will include overseeing daily operations, supervising front-of-house staff, and ensuring seamless guest services. You'll also manage functions, staff rosters, and collaborate with colleagues to maintain a smooth operation.
Key Responsibilities:
- Daily operations and line supervision of front-of-house staff
- Guest services, alcohol license management, and function room changeovers
- Staff rostering, liaison with colleagues, and departments to ensure seamless operations
- Supporting events team with event management duties
Requirements:
- Previous experience in hotel, hospitality, and customer service industries, with supervision/management experience
- Fluency in English is essential for effective communication in a customer-facing role
What We Offer:
- A diverse and exciting work environment that encourages creativity and innovation
- Opportunities for ongoing personal development and a flexible work-life balance
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