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Expert Solutions Strategist

4 weeks ago

London, Greater London, United Kingdom Ingenio Global Full time

At Ingenio Global, we're looking for an accomplished Expert Solutions Strategist to drive international growth.

This role is ideal for a seasoned professional with experience in designing and implementing innovative solutions for Customer Experience (CX) and Contact Center Software as a Service (SaaS).

You will work closely with clients to understand their challenges and goals, leveraging your expertise to develop tailored solutions that meet their needs. As a senior member of our team, you'll also lead and mentor a group of Solutions Consultants.

The key responsibilities of this position include:

  • Solution Design & Architecture:
    • Develop CX and Contact Center SaaS solutions aligned with client requirements and business objectives.
    • Collaborate with clients to understand their needs, translating them into customized solutions.
    • Stay up-to-date on industry trends, emerging technologies, and best practices in CX and Contact Center SaaS.
  • Client Engagement:
    • Provide expert guidance to clients on optimizing their CX and Contact Center operations through our SaaS offerings.
    • Conduct workshops, presentations, and demonstrations to articulate the value and capabilities of proposed solutions.
    • Support sales teams with pre-sales activities, including responding to RFPs, creating proposals, and delivering client presentations.

In return for your expertise, you can expect a competitive salary of £90k, plus bonus and benefits. Our hybrid location offers the perfect blend of flexibility and collaboration.