Customer Experience Strategist

1 month ago


Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Full time
Job Title: Customer Experience Strategist

Join Vitality Corporate Services as a Customer Experience Strategist and play a key role in driving business growth through data-driven insights and customer-centric strategies.

About the Role

We are seeking an experienced Customer Experience Strategist to lead the development and implementation of customer experience strategies across Vitality UK Group. The successful candidate will have a proven track record of delivering business improvement initiatives and a deep understanding of customer experience principles and practices.

Key Responsibilities
  • Develop and implement customer experience strategies that drive business growth and customer advocacy
  • Lead cross-functional teams to design and deliver customer experience improvement initiatives
  • Analyze customer feedback and data to identify areas for improvement and develop recommendations for business stakeholders
  • Collaborate with business stakeholders to develop and implement data-driven decision-making processes
  • Establish and maintain customer experience metrics and benchmarks to measure progress and success
What You'll Need
  • Proven experience in customer experience strategy development and implementation
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable recommendations
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate with business stakeholders
  • Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
  • Strong business acumen and understanding of customer experience principles and practices
What We Offer
  • A competitive salary and bonus scheme
  • A comprehensive benefits package, including pension and health insurance
  • Opportunities for professional development and career growth
  • A dynamic and supportive work environment

Vitality Corporate Services is a leading provider of corporate services, dedicated to helping businesses thrive through innovative solutions and exceptional customer experiences. We are committed to diversity and inclusion, and welcome applications from candidates from all backgrounds.



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