Senior Professional Services Manager

1 week ago

Edinburgh, Edinburgh, United Kingdom Cathcart Technology Full time
About the Role

Cathcart Technology is seeking a Senior Professional Services Manager to lead the company's Professional Services strategy and growth. This is a leadership level role that requires strong project management and stakeholder management skills.

Key Responsibilities:

  • Develop and lead the Professional Services strategy and growth
  • Project delivery of software implementations, from start to finish
  • People management responsibility including performance management, leave management, people issue management etc
  • Own the customer relationship from a project perspective throughout new and subsequent projects
  • Act as Account Manager for key Customers, managing customer relationships, resolving project issues and planning engagement strategy
  • Set KPIs and SLAs
  • Assemble, coordinate and schedule project teams; assigning individual responsibilities and ensuring effective performance

Requirements:

  • A number of years in a Professional Services/Senior Project Management environment
  • Resource and schedule projects, project plan & evaluate, managing / delivering customer comms throughout the project lifecycle, obtain project sign off & ensure customer satisfaction throughout project, project budget management
  • Having managed a team of circa 3+
  • A strong SaaS or Software delivery background, across software implementations
  • Background in managing multiple projects, simultaneously
  • Experience in a software company/ERP or manufacturing experience would be beneficial
  • Ability to spot revenue generation opportunities via project delivery
  • Strong stakeholder management skills

This is a senior leadership role with a lot of scope to make changes and ultimately have lots of autonomy. The successful candidate will be working very closely alongside the most senior member of the business (MD). The company are currently building out their leadership team and you will be a key hire for them.

What We Offer

Cathcart Technology offers a healthy overall benefits package, including a discretionary bonus and car allowance. The role can be split into three key areas; people management, Project Management and delivery and lastly, strategy. This role will have strong elements of Project Management and you will need to ensure projects are appropriately planned and managed to ensure on time and on budget completion.

The business has a global reach and have continued to gain recognition. You will need to hold a UK driving licence and ideally have a car too. You will be working very closely alongside a close-knit software team and will have three direct reports who will be geographically dispersed across Scotland, so being comfortable with this is key.

This position is a potentially international role, with occasional travel to client sites in both Scotland and potentially oversees. You will be required to join a SaaS software company based from anywhere across Scotland or the North of England.

About Us

Cathcart Technology is a SaaS software company based in Scotland. The company creates a very specific type of software in the food and drink industry and are the market leader in their field. They currently have a team of 12 across the software function, with around 28 across the business, and are looking to add a Professional Services Manager as a brand-new hire, purely down to growth of the business.

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