Customer Experience Specialist

2 weeks ago


Cleckheaton, Kirklees, United Kingdom Clydesdale Bank plc Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Store team as a Customer Consultant. As a key member of our team, you will be responsible for delivering exceptional customer service and promoting our digital banking services to our customers.

Key Responsibilities
  • Welcoming customers to the store and providing a warm and welcoming atmosphere
  • Assisting customers with their digital banking needs, including helping them understand the benefits of digital banking and guiding them through the process
  • Resolving any customer queries or concerns in a timely and professional manner
  • Building strong relationships with customers and colleagues to ensure a positive customer experience
  • Participating in training and development opportunities to enhance your skills and knowledge
Requirements
  • Previous experience in a customer-facing role, preferably in a banking or financial services environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • A passion for delivering exceptional customer service and promoting digital banking services
  • Ability to work flexibly and adapt to changing priorities
  • Basic knowledge of digital banking technology and services
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • A dynamic and supportive work environment
  • Flexible working arrangements to suit your needs
  • Ongoing training and development opportunities

We pride ourselves on being a Disability Confident Leader and are committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. If you need any reasonable adjustments or support making your application, please contact our Talent Acquisition team at careers@virginmoney.com.



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