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Exeter Cafe Operations Manager

1 month ago

Exeter, Devon, United Kingdom Little Brother Books Ltd, Exeter Full time

We are Little Brother Books Ltd, a new and exciting independent deli/coffeeshop in the heart of Exeter. Our team is seeking a dedicated and passionate Manager to oversee our daily operations and lead our staff in delivering exceptional customer experiences.

The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for food. They will ensure that our customers receive top-notch service while maintaining high standards of food safety, quality, and presentation.

As our Manager, you will be responsible for supervising our team, managing inventory, and developing training programs to improve our staff's skills and knowledge. You will also be involved in creating work schedules, handling customer inquiries, and resolving any issues promptly.

Key Responsibilities:

  • Supervise and lead our team, providing guidance and support to ensure high-quality service.
  • Manage inventory levels and place orders for supplies as needed to maintain efficient operations.
  • Develop and implement training programs for new employees, focusing on food safety, customer service, and operational procedures.
  • Create and maintain work schedules/rota for staff to ensure adequate coverage during peak hours.
  • Handle customer inquiries and complaints professionally, striving to resolve issues promptly.

Requirements:

  • Proven experience in a supervisory role within the hospitality or restaurant industry.
  • Strong knowledge of food safety practices and regulations.
  • Excellent leadership skills with the ability to motivate and manage a diverse team.
  • Experience in food preparation and production processes is essential.
  • Exceptional communication skills, both verbal and written.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • A passion for delivering outstanding customer service.

Our team offers a competitive salary of £25,000 - £28,000 per year, along with benefits such as discounted or free food, employee discounts, and a supportive working environment. If you are a driven and enthusiastic individual who thrives in a dynamic setting, we encourage you to apply for this exciting opportunity.