Operations Coordinator

1 month ago


Nottingham, Nottingham, United Kingdom Actons Solicitors Full time
Operations Assistant Role

We are seeking a dedicated and enthusiastic individual to join our Operations Team as an Operations Assistant.

As a successful candidate, you will work closely with our Operations Co-ordinator, providing an essential and professional support service to the business.

Actons Solicitors is focused on delivering an exceptional experience to colleagues and clients, and you will have a key role to play in helping us achieve this.

On a day-to-day basis, you will support the Operations Co-ordinator with tasks such as answering incoming phone calls, welcoming visitors, and managing client meeting spaces.

You will also provide support to the wider team, which includes our Director & Chief Operations Officer, IT Manager, Marketing & BD Business Partner, and Operations Co-ordinator.

The role will be based in our office full-time, and you will work a standard 35-hour week, Monday to Friday, 9am – 5pm.

We offer a competitive remuneration package and a range of benefits.

Key aspects of the role include:

Front of House
  • Answering all calls to our main phone number and transferring to colleagues with a high standard of client care and confidentiality.
  • Welcoming visitors to our meeting rooms and informing the meeting host of their arrival.
  • Ensuring our meeting rooms are tidy, stocked with refreshments, and welcoming for visitors and colleagues.
Office Administration
  • Archiving closed files, Deeds, and Wills, and delivering these to colleagues, maintaining accurate records.
  • Ordering and delivering stationery and other office supplies.
  • Making travel arrangements as required.
  • Providing general admin support within the team and wider business.
Health, Safety & Facilities
  • Assisting with regular fire alarm checks.
  • Regular health and safety tasks such as emergency lighting tests.
Post & Communications
  • Opening, sorting, and delivering incoming post and deliveries.
  • Collecting, sorting, and franking outgoing post and deliveries.

The ideal candidate will have experience of working in a busy office environment, ideally in the professional services sector.

They will have excellent communication and customer care skills, as well as excellent attention to detail and organisational skills.

A flexible approach to managing a varied workload and changing environments is essential.

Good understanding of and experience of Microsoft 365 (Word, Excel, and Outlook) and, ideally, Practice Management Software are required.

Due to the nature of this role, the ability to work in the office full-time is essential.

We look forward to hearing from you if you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and support.



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