Service Advisor

4 weeks ago

York, York City, United Kingdom JCT600 Full time

Job Summary:

We are seeking a highly skilled Service Advisor to join our team at JCT600. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.

Key Responsibilities:

  • Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
  • Ensuring the proper qualification and understanding of customer requirements and advising customers of predicted completion times and collection arrangements.
  • Progressing vehicle repairs through the workshop, utilizing effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
  • Responding to customer enquiries by telephone, email, and in person and successfully converting these into firm bookings.
  • Communicating effectively in person, by telephone, text, or email to keep customers advised as to the progress of repairs and servicing.
  • Professionally selling products, services, and repair work as appropriate to customers' needs while ensuring all objectives are fully achieved.
  • Invoicing completed work and taking payments where required.
  • Working as part of a team to ensure all departmental objectives and KPIs are achieved.
  • Working with a variety of dealer and manufacturer systems to capture data and maintain accurate data records.

Qualifications:

  • A proven track record of achieving high levels of customer satisfaction.
  • A customer-centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
  • Strong IT skills are essential, and experience of using databases would be desirable.
  • Ability to work to targets, deadlines, and under pressure.
  • Ability to quickly build strong relationships.
  • A true team player.
  • A driving license free from excessive penalties.

Why Join JCT600?

At JCT600, we are committed to being the best place to work. We offer a competitive salary and bonus scheme, a life assurance plan, and a company pension. We also provide 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service, plus bank holidays. We offer flexible working policies, 26 weeks paid maternity leave, and 4 weeks paid paternity leave. We also provide a range of training and leadership development programs, a colleague referral scheme, and preferential service rates.

Our Ambition:

At JCT600, we don't want to be the biggest; we just want to be the best. We are a family business with over 75 years of experience, and we go all out to deliver the best customer experience and the same for our colleagues. We believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home. Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.

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