Dark Store Operations Manager

1 month ago

London Area, United Kingdom JD Full time

About JD.COM

We are a leading global e-commerce brand with a passion for innovation and customer service. Our UK operations are growing rapidly, and we need an experienced Dark Store Operations Manager to join our team.

Job Overview

The successful candidate will oversee the day-to-day operations of our dark store, ensuring efficient and compliant management of intake, pick packing, and outturn processes. This includes leading a team of 20-30 employees, driving operational efficiency while meeting critical KPIs.

Main Responsibilities

  • Driver Recruitment & Engagement: Build and maintain a strong network of drivers, ensuring seamless communication and efficient recruitment to meet operational needs.
  • Operational Oversight: Manage the full dark store operation, including intake, pick packing, and outturn processes. Ensure all operations are within legal and regulatory compliance.
  • Team Leadership: Lead, motivate, and develop a team of 20-30 employees (both full-time and part-time). Foster a positive, collaborative, and high-performance culture.
  • KPI Management: Monitor and manage operational KPIs to ensure timely and efficient deliveries. Use data to make informed decisions, driving improvements and adjustments as necessary.
  • Efficiency Optimization: Continuously seek operational efficiencies and process improvements. Implement strategies that lead to sustainable cost savings without compromising service quality.
  • Attention to Detail: Maintain high standards of accuracy in all operational areas, with a focus on numbers and reporting.
  • Cultural Leadership: Embrace and promote our company's values of diversity and inclusion, fostering a multicultural environment where all team members can thrive.
  • Industry Expertise: Stay informed about industry trends and demonstrate a genuine passion for the e-commerce and retail space.

Requirements

  • Proven Experience: A proven track record in dark store, warehouse, or e-commerce operations management.
  • Driver Recruitment: Strong background in driver recruitment and engagement.
  • Process Knowledge: In-depth understanding of intake, pick packing, and outturn processes.
  • Leadership Skills: Excellent leadership and team management skills, with experience managing a team of 20-30 staff.
  • Attention to Detail: Strong attention to detail and experience managing KPIs to drive performance.
  • Innovation: Ability to identify inefficiencies and implement process improvements that lead to cost savings.
  • Industry Passion: Passion for e-commerce and the retail industry.
  • Adaptability: Ability to work in a fast-paced, dynamic environment.
  • Communication Skills: Strong communication skills and a commitment to fostering an inclusive, diverse workplace.

Why Work with Us?

  • Global Brand: Be part of a leading global e-commerce brand.
  • Dynamic Team: Lead a dynamic and diverse team in an exciting, fast-paced environment.
  • Career Growth: Opportunity for career growth and development within a rapidly expanding company.
  • Competitive Package: Competitive salary and benefits package.

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