Logistics Coordinator Specialist

5 days ago

Swadlincote, Derbyshire, United Kingdom Culina Group Full time

Job Title: Operations Coordinator

As Operations Coordinator, you will play a vital role in supporting the TPN operations team. Your primary responsibility will be to assist members of the network by offering support and assistance, following the procedures and rules of TPN, and ensuring that the company's interest is always protected.

Key Responsibilities:

  • Establish and maintain good working relationships with all Partners.
  • Maintain effective communication and relationships with all other departments.
  • Carry out Partner requests where appropriate via telephone and email.
  • MEDIATE BETWEEN PARTNERS IN DISAGREEMENT, ENSURING PARTNER ACTIONS HAVE BEEN CARRIED OUT IN ACCORDANCE WITH THE PALLET NETWORK OPERATION MANUAL.
  • Assist members in arranging overspill vehicles and couriers where appropriate.
  • Carry out varied administrative duties.
  • Deal with any problems as promptly as possible, exploring all options before organising couriers.
  • Update the hub information board with relevant comments concerning the day's operation.
  • Ensure the handover from the Night Manager is acted upon and compile a handover to the Night Shift of any relevant points applicable to the night's operation.
  • MEDIATE ON DISPUTES BETWEEN PARTNERS, ENSURING ACTION IS TAKEN IN ACCORDANCE WITH THE RULES OF THE NETWORK AS LAID DOWN IN THE MANUAL.
  • Refer to the Team leader/line manager any unresolved or escalated problems.
  • Raise company Purchase Orders when required.
  • Make the Operations Manager aware of any situations that could impact adversely on the company.
  • Maintain good working relationships with all Partners and colleagues, liaising fairly and without favouritism.
  • Ensure handovers between day and night shifts are concise and understood.

Qualifications:

  • Proficient in the use of Microsoft packages and ability to learn bespoke systems.
  • High level of attention to detail and accuracy.
  • High level of communication skills, both written and verbal.
  • High level of customer service skills.
  • Ability to investigate and problem-solve.

Additional Information:

As part of our drive to make The Pallet Network (TPN) a great place to work, we are proud to be an inclusive and diverse organisation committed to employee development and recognising success for hard-working performers. Our dedicated learning and development programmes are open to every employee, giving you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. We offer a wide range of benefits, including annual leave, a pension scheme, life assurance, wellness, eye care vouchers, reward and recognition, and everyday discounts.

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