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Customer Service Representative

2 months ago

Holyhead, Anglesey, United Kingdom ESS Full time

About ESS

ESS is a leading provider of catering and cleaning services to the military and Ministry of Defence. We take pride in delivering exceptional customer service and creating a supportive work environment.

Job Summary

We are seeking a Customer Service Assistant to join our team at one of our Holyhead sites. As a Customer Service Assistant, you will be the face of our business, delivering exceptional customer service to our customers. You will work across all our service areas, including food delivery, cafes, bars, convenience shops, and accommodation.

Key Responsibilities

  • Serving Customers
    • Serve customers in our restaurants, cafes, and convenience shops
    • Provide excellent customer service and ensure customer satisfaction
  • Food Preparation and Cleaning
    • Prepare and serve food and beverages
    • Clean and maintain customer areas to ensure a high level of cleanliness and hygiene
  • Stock Management
    • Stock food and beverage areas to ensure adequate supplies
  • Teamwork
    • Work collaboratively with colleagues to achieve team goals

Requirements

  • Communication Skills
    • Excellent communication and interpersonal skills
  • Self-Motivation
    • Self-motivated and able to work unsupervised
  • Customer Focus
    • Committed to delivering exceptional customer service
  • Manual Skills
    • Able to undertake manual cleaning duties
  • Team Player
    • Able to work collaboratively as part of a team

What We Offer

  • Competitive Salary
    • A competitive salary and benefits package
  • Opportunities for Growth
    • Opportunities for career progression and professional development
  • Supportive Work Environment
    • A supportive and inclusive work environment