Financial Officer Manager

1 day ago


Hinckley, Leicestershire, United Kingdom Niyaa People Ltd Full time
About the Role
We are seeking a Senior Revenues Officer to join Niyaa People Ltd in Leicestershire. This is an exciting opportunity for an experienced professional to oversee Council Tax (CT) and Business Rates (NDR) billing, recovery, and management. The successful candidate will play a vital role in driving revenue growth, ensuring accurate billing, and maintaining exceptional customer service.

As a Senior Revenues Officer, you will be responsible for overseeing the entire billing cycle, from initial assessments to final payments. You will work closely with the Revenues team to ensure seamless operations, identifying areas for improvement, and implementing process enhancements. Your expertise will be crucial in resolving complex billing issues, responding to customer inquiries, and providing training to junior staff members.

This is a challenging yet rewarding role that requires strong analytical, communication, and problem-solving skills. If you have experience in revenue collection, customer service, or a related field, we encourage you to apply.

Key Responsibilities:
- Oversee the entire billing cycle, including assessments, notices, and payments
- Ensure accurate and timely billing, payment processing, and reconciliation
- Develop and implement process improvements to enhance efficiency and effectiveness
- Collaborate with the Revenues team to resolve complex billing issues and improve customer service
- Provide training and support to junior staff members

Requirements:
- 2+ years of experience in revenue collection, customer service, or a related field
- Strong analytical, communication, and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent customer service skills and ability to build strong relationships
- Strong attention to detail and accuracy

Benefits:
- Competitive salary: £18-£22 per hour (via umbrella)
- Hybrid working options available
- Opportunities for career growth and professional development

About Niyaa People Ltd
Niyaa People Ltd is a leading provider of revenue management services. We pride ourselves on delivering exceptional customer service, ensuring accurate billing, and driving revenue growth. Our team is passionate about making a difference in our community, and we are committed to providing opportunities for growth and development.

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