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Service Excellence Specialist

3 months ago

St Albans, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

As a Service Excellence Specialist at beBee Professionals, you will play a critical role in delivering exceptional customer experiences. Your primary responsibility will be to provide timely and accurate responses to customer inquiries, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Provide product and service information to customers.
  • Resolve customer complaints and issues efficiently.
  • Process customer orders and manage account information.
  • Maintain accurate records of customer interactions and follow-up tasks.
  • Collaborate with other departments to ensure customer satisfaction.
  • Assist with administrative tasks as needed.

Requirements:

  • Previous experience in a customer-facing role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume inquiries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and as part of a team.
  • Flexible working hours, including weekends.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.
  • Flexible working options.