Luxury Cruise Sales Professional

4 weeks ago

London, Greater London, United Kingdom Crystal Cruises Full time

Crystal Cruises Consumer Sales Representative

We are seeking a highly motivated and experienced sales professional to join our Consumer Sales Team at Crystal Cruises. As a Consumer Sales Representative, you will be responsible for generating revenue by closing cruise sales from past guests and other sources.

Key Responsibilities:

  • Meet or exceed established Crystal Cruises Sales & Service standards.
  • Identify sales opportunities and close sales over the phone.
  • Build long-term relationships with luxury cruise customers.
  • Ensure booking details are complete and accurate in accordance with department guidelines.
  • Acquire and maintain in-depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing, and make recommendations.
  • Attend and actively participate in team meetings and training to ensure use of appropriate sales techniques and accurate information communicated to potential guests.
  • Provide information to assist guests about Crystal Cruises ships, destinations, itineraries, and policies.
  • Meet or exceed established sales goals and conversion standards selling cruises to worldwide destinations along with optional programs such as air, land, hotels.
  • Sell Crystal Cruises utilizing knowledge of product features, benefits, and pricing. Make recommendations to include promotions, itineraries, and auxiliary products.
  • Strong verbal and written communication skills, including professional telephone etiquette, English, and any other additional language is a bonus.
  • The ability to handle guest issues and overcome objections.
  • Establish quality customer relationships by delivering superior customer service, establishing rapport, identifying, and meeting customer needs and expectations.
  • Meeting or exceeding customer booking and revenue goals and properly following up with guests and complete tasks in a CRM within guidelines.
  • Maximize conversions by urgently following up with web requests or assigned leads. Completing all profile and itinerary information and following up within expected timeframe.
  • Assist guests in resolving minor problems pertaining to new and existing bookings.
  • Promoting sales to consumers by acting on leads to identify travel needs, present/explain Crystal Cruises' products, and make travel recommendations.
  • Providing seamless cruise and customer service experience, from the initial sales call to confirming the reservation/booking and facilitating the flow of information.
  • Collaborate with all other internal departments to facilitate booking process and sales; communicate cruise-related requests to the appropriate department.
  • Follow accurate policies and procedures advising visa & vaccine requirements.
  • Make recommendations for process, procedure, and technology improvements.
  • Adhere to assigned schedule.
  • Sales projects as determined by management.

Requirements:

  • Monday to Friday + Saturday availability.
  • Weekend availability.

Work Location:

London office based. Remote working for 1+ days a week is a possibility once probationary period has passed.

Benefits:

  • Competitive salary plus commission or annual bonus plan (depending on role).
  • A range of Hybrid working options (as part of an industry-leading pilot programme).
  • Enhanced Paid Parental Leave – 18 weeks full pay.
  • Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family).
  • Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service.
  • 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days.
  • Life Assurance (2x or 4x base salary depending on job level and/or length of service).
  • Employee Assistance Program – includes access to wellbeing and counselling.
  • £1,000 Recruitment Referral Bonus.
  • Discounted gym membership with Virgin Active.
  • Cycle to work scheme.
  • Season Ticket Loans.
  • Regular Social Events.

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