IT Support Specialist

4 days ago

Surbiton, Greater London, United Kingdom E-Resourcing Ltd Full time

Job Title: IT Service Desk Analyst

Job Summary:

We are seeking an IT Service Desk Analyst to join our team at E-Resourcing Ltd. As the first point of contact for all inquiries, you will provide exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide first-line support via phone, email, or the IT request portal to end users with a focus on excellent customer service.
  • Resolve technical issues, primarily end-user support in a Windows-based environment, including support for 3rd party and in-house built applications.
  • Manage the IT Service Desk, including order management, dealing with 3rd party suppliers, asset tracking, and ad hoc reporting.
  • Manage the Starter, Movers, and Leavers process, including hardware provision and software deployment, while creating, amending, and disabling accounts.
  • Maintain the asset database and provide asset management support to the IT Service Desk Manager.

Requirements:

  • Previous experience in an IT Service Desk environment.
  • Experience troubleshooting network issues.
  • Active Directory and O365 support experience.
  • Familiar with PC/laptop build technologies.
  • Understanding of desktop security, anti-virus, and anti-malware.
  • Experience administering Active Directory, MS Office 365, and Microsoft Windows 11.
  • Foundation knowledge of ITIL v3 or v4 is beneficial.

About the Role:

This is a permanent position based in Surbiton, with a salary of £27k. The successful candidate must be eligible for SC Clearance.

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