Customer Service Ambassador

3 weeks ago


London, Greater London, United Kingdom Rapport Guest Services Full time

Role Responsibility

  • To provide exceptional service and care to all Broadgate employees and visitors, adhering to service level agreements and established policies and procedures.
  • Deliver outstanding guest service, ensuring all guests are acknowledged in a professional manner, with a friendly smile and eye contact, according to defined procedures.
  • Proactively gather information and feedback from customers to enhance their experience.
  • Maintain awareness of building facilities to advise and direct guests appropriately.
  • Address enquiries and requests in a timely and professional manner, via various channels.
  • Communicate issues and complaints to the Senior Team Member, Assistant Contract Manager, and Contract Manager for prompt resolution.
  • Collaborate with the team, listening to and following instructions from senior team members and colleagues to ensure daily tasks are completed.

The Ideal Candidate

We seek an enthusiastic individual with integrity and a can-do attitude, passionate about delivering exceptional service and contributing to the team's success. The ideal candidate will foster a positive work environment, maintain high standards of cleanliness, and ensure a safe workplace. Experience in managing a team, preferably in a customer-facing environment, is highly desirable.



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