Luxury Retail Store Lead
3 weeks ago
We are seeking a highly skilled and experienced Store Manager to lead our Flagship Boutique on Sloane Street. As a Senior Store Manager, you will be responsible for creating exceptional customer experiences, driving sales growth, and leading a high-performing team.
About Emilia Wickstead
Established in 2012, Emilia Wickstead is a luxury fashion brand renowned for its bespoke and ready-to-wear collections. Our Flagship Boutique on Sloane Street offers an intimate and inspiring environment for clients to explore our world-class designs.
Job Description:
- Manage the Flagship Boutique, overseeing daily operations, sales, and customer service.
- Lead a small team, motivating and developing them to deliver exceptional customer experiences and drive sales growth.
- Maintain and grow client relationships, building brand loyalty and maximizing new sales opportunities.
- Liaise with internal departments to ensure seamless customer experiences.
- Oversee stock management, including stock counts, re-stocking, and end-of-season send-backs.
- Maintain merchandise presentation standards and ensure the boutique's tidiness and cleanliness at all times.
- Demonstrate empowerment to solve customer problems and meet their needs.
- Effectively report sales, KPIs, and store updates to senior management and internal teams.
The ideal candidate will possess:
- A minimum of 3 years' management experience in a luxury, ready-to-wear, and bespoke environment.
- A proven track record of exceeding sales targets.
- Excellent interpersonal and problem-solving skills.
- An energetic nature, motivating and empowering the team.
- Detail-oriented, highly organized, and results-driven.
- A positive team player with a proactive and self-motivated attitude.
- Knowledge of garment construction/design is beneficial.
- Industry awareness and strong knowledge of market trends.
Estimated salary: £60,000 - £80,000 per annum, depending on experience.
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