IT Support Apprentice

2 weeks ago


Birkenhead, Wirral, United Kingdom Baltic Apprenticeships Full time

A long-lasting career in the IT industry awaits you at Baltic Apprenticeships

As an ICT Support Technician Apprentice, you will be responsible for assisting in the day-to-day management of IT systems, providing technical support, and collaborating with the IT team to troubleshoot, maintain, and upgrade systems. This role offers a unique opportunity to develop the technical knowledge required to complete your apprenticeship.

What You'll Do:

  • Assist in security processes
  • Interpret technical documentation
  • Evaluate service level agreements and escalations
  • Create and track documentation
  • Provide technical support internally and externally
  • Use troubleshooting tools
  • Install, configure, and upgrade hardware
  • Install and configure software
  • Patch and update software
  • Manage network devices
  • Familiarize yourself with cloud technologies
  • Become proficient in basic scripting

You'll work closely with your workplace mentor and the Baltic team to ensure your success in this role. Full training and support will be provided throughout your apprenticeship.

Benefits:

  • £15,000 - £17,000 per annum salary
  • Monday to Friday 08:30am - 17:30pm working hours

Requirements:

  • Grade 4 in Maths and 5 in English is essential
  • A passion for technology and problem-solving is necessary
  • Strong communication skills are required
  • A basic understanding of IT infrastructure, networking, and cloud services is essential
  • A willingness to learn and take on new challenges is crucial
  • The ability to occasionally work at heights is also required
  • A full UK driving license is desirable

About Your Training:

This apprenticeship provides the skills, qualification, and experience you need to succeed in the exciting field of IT. You'll have the opportunity to immerse yourself in a fast-paced industry and become an effective professional.

Next Steps:

If this role sounds like the right fit for you, send us your application. Once we receive your CV, one of our team members will be in touch to help you with the next stage of the process. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.


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