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Operations Assistant Manager

2 months ago

Warrington Cheshire, United Kingdom Priory Inns North West Ltd Full time
Job Title: Assistant Manager - Operations

We are seeking a highly skilled and experienced Assistant Manager to join our team at Priory Inns North West Ltd. As an Assistant Manager, you will play a crucial role in supporting the General Manager in overseeing the daily operations of our food-led pub, ensuring that our high standards of service, food quality, and customer satisfaction are consistently met.

Key Responsibilities:
  • Team Leadership:
    • Assist in recruiting, training, and developing team members, ensuring they deliver excellent service.
    • Support the General Manager in leading the front-of-house and kitchen teams, fostering a positive and motivated working environment.
    • Conduct regular team meetings to communicate objectives, feedback, and updates.
  • Customer Service:
    • Ensure that every guest receives a warm welcome and a memorable experience at our pub.
    • Address and resolve customer feedback and complaints in a professional and timely manner.
    • Oversee the floor during peak times, ensuring smooth operations and high service standards.
  • Operational Management:
    • Assist in managing stock levels, placing orders, and controlling inventory to minimise waste.
    • Support the General Manager in overseeing financial performance, including budgeting, cost control, and profitability.
    • Ensure compliance with health, safety, and food hygiene regulations, maintaining a safe environment for staff and guests.
  • Food & Beverage Quality:
    • Work closely with the kitchen team to maintain high standards of food quality and presentation.
    • Collaborate on menu planning, ensuring offerings are fresh, seasonal, and appealing to our customers.
    • Monitor the consistency of food and beverage service, ensuring it meets our established standards.
  • Sales & Marketing:
    • Help drive footfall and sales through effective promotions, events, and local community engagement.
    • Assist in managing our pub's social media presence and online reputation to attract new customers and retain regulars.
    • Work with the General Manager to develop and implement marketing strategies.
  • Qualifications and Experience:
    • Previous experience in a supervisory or assistant management role within a food-led pub or hospitality environment.
    • Strong leadership skills with the ability to motivate and manage a diverse team.
    • Excellent customer service skills with a focus on delivering high-quality guest experiences.
    • Good understanding of food and beverage operations, including inventory management and cost control.
    • Knowledge of health, safety, and food hygiene standards.
    • Ability to work efficiently under pressure in a fast-paced environment.
    • Strong communication, organisational, and problem-solving skills.
    • Basic knowledge of financial management, including budgeting and forecasting.
    Benefits:
    • Competitive salary with the potential for bonuses.
    • Opportunities for career development within a growing pub group.
    • Staff discounts on food and beverages at our pub.
    • Training and development programmes to enhance your skills.
    • A supportive and friendly working environment.
    • 4-day working week.
    • 40 hours per week.