Technical Service Leadership Role
19 hours ago
The Company Overview:
Agile Recruitment Ltd is a dynamic and innovative recruitment agency, providing expert solutions for various industries. We are currently seeking an experienced Service Delivery Manager to join our team.
About the Job:
As a Service Delivery Manager, you will be responsible for delivering exceptional service to our clients by managing end-to-end the service management function, including Service Management, Incident Management, Change Management, and Problem Management.
Your Key Responsibilities:
- Deliver excellent customer service by adhering to contractually agreed service levels with the client
- Drive continuous improvement and innovation to ensure the company receives value for money from all expenditure on hardware, software, and services
- Manage internal matrix teams and 3rd party relationships to deliver exceptional results
- Track contractual metrics and produce monthly and weekly status reports
- Focus on operational management while possessing foresight for tangible continuous improvement
What We Offer:
We offer a competitive salary package, including £75k + bonuses, and the opportunity to work with a dynamic and innovative recruitment agency.
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