Technical Service Leadership Role

19 hours ago


Birmingham, Birmingham, United Kingdom Agile Recruitment Ltd Full time

The Company Overview:

Agile Recruitment Ltd is a dynamic and innovative recruitment agency, providing expert solutions for various industries. We are currently seeking an experienced Service Delivery Manager to join our team.

About the Job:

As a Service Delivery Manager, you will be responsible for delivering exceptional service to our clients by managing end-to-end the service management function, including Service Management, Incident Management, Change Management, and Problem Management.

Your Key Responsibilities:

  • Deliver excellent customer service by adhering to contractually agreed service levels with the client
  • Drive continuous improvement and innovation to ensure the company receives value for money from all expenditure on hardware, software, and services
  • Manage internal matrix teams and 3rd party relationships to deliver exceptional results
  • Track contractual metrics and produce monthly and weekly status reports
  • Focus on operational management while possessing foresight for tangible continuous improvement

What We Offer:

We offer a competitive salary package, including £75k + bonuses, and the opportunity to work with a dynamic and innovative recruitment agency.



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