Service Advisor

1 month ago


London, Greater London, United Kingdom Pybus Recruitment Full time
Service Advisor Job Description

Our client, a leading employer in the industry, is seeking an experienced Service Advisor to join their team in Edgware. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring a high standard of quality workmanship.

Key Responsibilities:
  • Drive customer satisfaction by providing a courteous and efficient reception experience.
  • Manage the relationship between customers and the dealership, ensuring a seamless service process.
  • Go beyond process in delivering exceptional customer service, identifying opportunities to enhance the customer experience.
  • Deliver effective value-added sales solutions to customers, promoting the dealership's products and services in an ethical manner.
Essential Skills and Experience:
  • Administrative experience, with a strong background in customer-facing roles.
  • Excellent communication and customer service skills, with experience handling complaints and sensitive information.
  • Evidence of customer-facing administrative experience, with a proven track record of delivering exceptional customer service.
  • Experience in a selling/customer service environment, with a strong understanding of sales principles and practices.
  • A full driving license, held for a minimum of 6 months, with fewer than 9 penalty points.
  • Evidence of the 'Right to Work in the UK.'
What We Offer:
  • A competitive salary, with bonus payments based on performance.
  • A comprehensive benefits package, including 33 days annual leave, pension scheme, and life assurance.
  • Access to the Ford Privilege vehicle purchase scheme, discount on service, bodyshop, and parts, and a cycle to work purchase scheme.
  • Opportunities for professional development and growth, with a supportive and dynamic team environment.

Apply for this exciting opportunity by submitting your full CV in confidence to Jonathan Sweasey at Pybus Recruitment.



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