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Front Office Team Lead

2 months ago

Southampton, Southampton, United Kingdom Doubletree by Hilton Southampton Full time
Job Description

**Job Title:** Front Office Supervisor

**Job Summary:** We are seeking a highly motivated and experienced Front Office Supervisor to join our team at Doubletree by Hilton Southampton. As a Front Office Supervisor, you will be responsible for overseeing the front office activities, ensuring exceptional guest experiences, and leading a team of front desk staff.

Key Responsibilities:

  • Front Office Operations: Supervise the front desk operations during assigned shifts, ensuring a consistently high standard of service.
  • Team Leadership: Lead and motivate a team of front desk staff, providing guidance and training to ensure they have the necessary skills and knowledge to deliver exceptional guest experiences.
  • Guest Services: Ensure that all guest requests, inquiries, and complaints are handled promptly and completely, maintaining a high level of customer satisfaction.
  • Sales and Revenue: Maximize sales revenues through up-selling and marketing programs, promoting hotel products and services to guests.
  • Appearance and Standards: Maintain the professional appearance of the front desk, ensuring that all staff adhere to hotel standards and policies.

Requirements:

  • Experience: Minimum 2 years of experience in a front office or customer service role, preferably in a hotel or hospitality environment.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and guide a team to achieve exceptional results.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with guests, staff, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to handle guest complaints and issues in a professional and courteous manner.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including pension enrollment and annual holiday entitlements.
  • Opportunities for Growth: Opportunities for career growth and development within the hotel group, with a focus on promoting from within.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including cash bonuses and free hotel stays.