Railway Operations Manager

19 hours ago


Romford, Greater London, United Kingdom Greater Anglia Full time
About Us

Greater Anglia is a leading player in the UK's railway network, operating services from London Liverpool Street to the East of England. We are committed to delivering an exceptional customer experience.

The Role

We are seeking a Railway Operations Manager to join our Engineering Department at Romford ROC. The successful candidate will be responsible for overseeing the performance of the Fleet Control Team, ensuring high productivity levels and operational excellence.

Key Responsibilities
  1. Performance Management: Manage and monitor the performance of the Fleet Control Team, setting objectives and goals to drive high performance and work outputs.
  2. Operational Leadership: Provide shift leadership and guidance to the Fleet Control Team and Train Maintenance Provider.
  3. Performance Optimisation: Reduce Delay Minutes, Cancellations, and deviations from Target Fix Time, and Cut-and-Run incidents. Enhance Decision Support Tool utilisation to improve operational efficiency.
  4. Maintenance Oversight: Ensure maintenance and servicing activities for all trains are planned and executed according to agreed-upon schedules.
  5. Incident Management: Assume the role of Fleet Incident Lead, providing detailed and accurate real-time information during a unit failure and ensure all information related to service disruptions is accessible and documented post-incident.
What We Offer

We offer a competitive salary of £60,000 per annum, plus benefits including:

  • Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too
  • Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
  • Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
  • Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
  • Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
  • Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
  • Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.


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