Customer Service Coordinator
5 days ago
Job Title: Customer Service Coordinator
Job Summary:
We are seeking a highly skilled Customer Service Coordinator to join our team at William Grant & Sons. As a key member of our commercial team, you will be responsible for providing exceptional customer service, managing distributor changes, and supporting commercial teams to achieve business goals.
Key Responsibilities:
- Provide best-in-class customer service, including organizing and coordinating total demand to support the delivery of commercial and operational goals.
- Support commercial teams in all distributor changes, adhering to business guidelines and ensuring compliance with HMRC regulations.
- Manage all shipments and cost per case to market, from document preparation to booking with Freight Forwarders, to ensure timely delivery and exceed agreed targets.
- Support and manage new product introductions in line with commercial and marketing requirements, minimizing excess and obsolete stock.
- Develop professional and productive relationships with key stakeholders to support operational performance and ensure accurate information sharing.
Requirements:
- Export coordinator with customer service experience.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with commercial teams and stakeholders.
- Strong analytical and problem-solving skills.
- Fluency in French is a bonus.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to participate in a bonus plan.
- Generous holiday entitlement and flexible holiday arrangements.
- Private healthcare and remote GP service.
- Defined contribution pension plan.
- Employee Assistance Programme.
- Life Assurance cover.
- Product allocation and Cycle to Work scheme.
- Charity donation scheme.
- Learning resources and development opportunities.
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