UK Patient Advocacy Role

2 weeks ago


Winnersh, United Kingdom Montu UK Full time
Role Overview

We're seeking a skilled and dedicated individual to join our team as a Patient Support Coordinator. This role is part of our pharmacy team and requires a dynamic and patient-centric individual who can help Montu patients and clinicians get the best out of our service.

The successful candidate will be responsible for providing excellent customer service, scheduling and coordinating patient appointments, handling payments and maintaining patient records, collaborating with the clinical team, and supporting operational and clinical recruitment and onboarding.

Responsibilities

The key responsibilities of this role include:

  • Answering patient queries by telephone and email
  • Scheduling and coordinating patient appointments
  • Handling payments of appointments
  • Maintaining patients' electronic health records
  • Collecting patient data relating to long term conditions
  • Ensuring patients meet the criteria for an initial assessment based on Montu's inclusion and exclusion criteria
  • Booking patients for initial and follow-up appointments
  • Preparing and taking minutes during the MDT
  • Support operational and clinical recruitment and onboarding
  • Collating feedback and liaising with Head of Governance on complaints and compliments
  • Reporting incidents and significant events and liaising with Head of Governance on incident and significant events
  • Supporting clinicians working in the service with operational queries
  • Liaising with product and tech support team on technical issues
  • Working closely with line manager and wider team on service improvement
  • Attending work related meetings as required
  • Maintaining all mandatory training and familiarity with company policies and SOPS
Requirements

To be successful in this role, you'll need:

  • At least 2 years of work experience
  • Excellent attention to detail
  • Good understanding of working in a highly regulated industry and following policies and SOPs
  • High level of IT proficiency
  • Ability to work under pressure
Salary and Benefits

We offer a competitive salary of £26,000, plus:

  • 25 days holiday + 8 bank holidays
  • Competitive pension scheme - employer contribution up to 5%
  • Cycle to work scheme
  • Casual dress
  • Free food and refreshments


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