Cloud Infrastructure Specialist

4 weeks ago


Manchester, United Kingdom Mercy Corps Full time

About the Role

We are seeking a highly skilled Cloud Infrastructure Specialist to join our team. As a Cloud Infrastructure Specialist, you will be responsible for implementing and supporting customer environments in Microsoft Azure. This will involve gathering customer-specific configurations, building the environment for go-live, and responding to customer support tickets.

Key Responsibilities

  • Implement and support customer environments in Microsoft Azure.
  • Perform environment updates and software upgrades.
  • Provide excellent customer service and support.
  • Monitor customer environments through Azure alerts and Operations Management Suite.
  • Identify opportunities for automation and process improvement.
  • Troubleshoot production issues and perform on-call duties.

Requirements

  • Working towards a BS/BA in Computer Science, Engineering, or relevant field.
  • AZ900 highly desired.
  • Experience in analysis, implementation, and evaluation of IT systems and their specifications.
  • Sound understanding of computer systems (hardware/software), networks, etc.
  • Good knowledge of IT Compliance, policy development, and implementation.
  • Excellent organization and ability to work independently.
  • Outstanding communication abilities.

Preferred Qualifications

  • BS/BA in Computer Science, Engineering, or related field.
  • 2+ years network engineering and infrastructure experience.
  • Proven experience as help desk technician or similar customer service role.
  • Experience with Microsoft Azure or Amazon Web Services (AWS) preferred but not required.

Personal Attributes

  • Affinity for customer service.
  • Strong problem-solving skills.
  • Ability to multitask a variety of projects.
  • Passion for technology and learning.
  • Self-motivated, self-starter.
  • Team player.
  • Excellent written, verbal, and interpersonal skills.

About OneStream

OneStream is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact.

OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day.



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