Data and Microsoft Dynamics CRM Manager
4 days ago
Crowe UK is a leading professional services firm providing audit, tax, advisory, and consulting services to businesses across various industries.
Our vision is to be recognised as essential to the future success of our clients by delivering high-quality services and providing expert advice to help them achieve their goals.
Job DescriptionRole OverviewThe CRM and Data Manager will play a critical role in translating business needs into technical requirements, contributing to the development of the firm's CRM strategy, and ensuring the accuracy and integrity of CRM data.
This is an exciting opportunity for a highly organised and driven individual with a passion for data, digital innovation, and problem-solving to join our team and drive improvement in the firm's CRM system.
Key Responsibilities- System Development and Improvement
- Engage with key stakeholders and business users to understand their needs and gather requirements for system development and improvement.
- Conduct system testing, including user acceptance testing, to ensure intended features and functionality are working as expected.
- Maintain awareness of the latest features in Dynamics CRM to explore opportunities for innovation to further drive the system's capabilities and effectiveness.
- Data Quality and Reporting
- Develop and implement data management practices to ensure the accuracy and integrity of CRM data.
- Supervise the running of routine data processes in Dynamics CRM.
- Help coordinate processes for the firm's new joiners and leavers.
- Support, Training, and Communication
- Ensure effective training resources are in place, including conducting training sessions for CRM users.
- Provide ongoing support to address user queries and troubleshoot issues.
- Proven experience working with CRM systems, preferably MS Dynamics CRM, in a professional services environment.
- Strong attention to detail and organisational skills.
- Ability to build relationships at all levels and communicate effectively with stakeholders.
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