IT Solutions Specialist
5 days ago
About the Role
As an IT Solutions Specialist at Planet Recruitment, you will play a crucial part in supporting a trust of primary schools by acting as the liaison between your schools and our clients. Your key responsibility will be to ensure that schools are kept informed about the products and services we can provide, and managing customer accounts which involve maintaining the IT hardware and software across school sites.
This role will enable you to improve ICT provision and help schools deliver effective teaching and learning through ICT solutions.
We are looking for someone with a strong technical background, who is self-driven and enthusiastic about offering exceptional customer service. Our ideal candidate should have at least 2 years' experience working as an ICT Technician/2nd line in the education sector, although this is not essential.
You will need to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.
- Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
- Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns, and hardware).
About You
To succeed in this role, you should have:
- A passionate interest in IT.
- A solid technical background.
- The ability to work independently.
- A flair for troubleshooting.
- A proactive attitude towards identifying potential avenues to enhance the services provided by the team.
What We Offer
We offer a competitive salary of £26,000 - £30,000 per annum, depending on experience, and a range of benefits including a pension scheme, car scheme, cycle scheme, eye care scheme, mental health first aid, employee assistance programme, employee recognition scheme, and travel card.
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