Technical Support Specialist
4 days ago
About proAV Limited
We are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
We require an experienced Technical Support Specialist to take full responsibility for maintaining high levels of customer service and support for dedicated key accounts.
The remuneration package for this role is estimated at £45,000 - £55,000 per annum, depending on experience and seniority.
Job Overview
This is an exciting opportunity to drive the service forward, with scope to enhance the commercial impact of accounts.
Responsibilities
- Proactive case management and resolution
- Communication with international customers to meet their needs
- Booking of engineering resources, logistics, travel, and critical spares
- Raising of accurate escalations in a timely manner
Requirements
- Excellent customer service and technical skills
- Ability to work independently and as part of a team
- Meticulous attention to detail and administration skills
- Experience of working in an AV/VC technology arena
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