Security Guardian

Job Purpose

We are seeking a highly experienced Door Supervisor to provide a 5-Star front of house service delivery, while maintaining a subtle yet visible security presence.

This guest service and security role is to provide the highest level of care.

This opportunity operates on a 4 on 4 off contract, with 12 hour shifts, including 2 dayshifts and 2 nightshifts.

We offer a competitive pay rate of up to £12.00.

At Vigilant Security, we pride ourselves in offering an exemplary welcome to our visitors while keeping them safe and the site secure.

Key Responsibilities

• Deliver a 5-star guest experience at all times
• Provide a professional first impression and deliver beyond client/visitor expectations
• Provide and maintain a consistently superior level of guest service at all times
• Sensitive guest interaction while maintaining a cohesive acknowledgement of all guests
• Be seen as a visible guest-focused professional by being proactive and greeting clients and visitors where possible
• Anticipate and action client requirements in a professional manner
• Provide a consistently professional service at all times
• Ensure all fire exits are kept clear. Health & Safety issues are reported
• Ability and foresight to create a safe environment for all guests and visitors
• Maintain a high-security awareness at all times
• Complete a full detailed handover at the end of each shift

Person Specification

• Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
• Holds a true passion for high standards of guest service delivery
• Ability to provide a 5-star guest experience
• Previous experience in hospitality or a guest service facing role
• Excellent interpersonal skills and the ability to interact with people at all levels
• Immaculate presentation
• Intuitive customer-related logic
• Excellent telephone etiquette
• Ability to work independently with confidence, using own initiative as required
• Look for opportunities to enhance client/visitor experience
• Clear, concise, and confident communication skills which are guest service orientated with a very keen eye for detail
• Confidence and common sense to access and utilize expert resources when making decisions
• Maintain and practice a high degree of confidentiality at all times.
• Have an acute sense of security awareness
• Valid Door Supervisor SIA license essential.
• Conflict Management skills essential.
• 5 years of continuous work employment history without gaps and verifiable work history

Vigilant Security covers a range of security-related services including manned guarding, mobile patrols, and keyholding.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support and development, is an absolute priority for us.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.