Results-Driven Account Manager

16 hours ago

Essex, United Kingdom Ground Control Full time
About Us

Ground Control is a dynamic and growing company committed to making a positive impact on the world.

About the Role

We are seeking an experienced Account Manager to join our team. As the primary point of contact for clients, you will be responsible for managing client relationships, coordinating reactive works during weather events, and ensuring services are delivered effectively.

Key Responsibilities
  • Account Management: Manage around 100 client accounts, ensuring all services are delivered according to contractual agreements.
  • Invoicing & Purchase Orders: Proactively chase purchase orders and manage the invoicing process to ensure accuracy and prompt payment.
  • Reactive Works: Coordinate emergency responses during weather events, ensuring field teams are deployed effectively and any access issues are quickly resolved.
  • Client Communication: Attend regular virtual meetings to keep clients informed, resolve issues, and address concerns.
  • Complaint Resolution: Handle and escalate client complaints as needed, ensuring they are addressed with urgency.
  • Team Coordination: Ensure field teams are prepared for upcoming jobs and have all necessary resources in place to deliver services.
Day-to-Day Responsibilities
  • Weather Data Processing: Process daily weather data to generate nightly service requests for teams.
  • Field Team Deployment: Coordinate the deployment of field teams for night shifts, ensuring all logistical challenges (e.g., access issues) are managed.
  • Urgent Client Needs: Respond to urgent client needs, particularly in response to adverse weather conditions.
  • Issue Escalation: Escalate high-priority issues and complaints promptly to ensure smooth service delivery.
  • Purchase Order Management: Ensure all purchase orders are in place and invoicing is up to date and accurate.
Working Hours

Winter: 6:30 AM - 6:30 PM (8 hour shifts); Summer: Regular office hours

Required Skills and Qualifications
  • Time Management: Ability to manage multiple tasks efficiently in a time-sensitive environment.
  • Organizational Skills: Highly organized with the ability to juggle multiple client accounts and operational priorities simultaneously.
  • Attention to Detail: Ability to manage data, accounts, and client requests with precision and care.
  • D365 Experience: Familiarity with Microsoft Dynamics 365 (D365) or similar CRM systems.
  • Account Management Experience: Proven experience in client management, ideally in an operations or service delivery environment.
Benefits
  • Free Gym Access: If you are Head Office based or subsidised national gym memberships if you are based elsewhere.
  • Nursery Vouchers: Cycle to work scheme and Travel loans.
  • Employee Support: Free Flu Jabs, online private GP service, and a premium subscription to Calm wellbeing app.
  • Social Environment: A supportive entrepreneurial working environment that fosters collaboration.
  • Training and Development: Coaching and mentoring plans, including our GC Leadership Academy, job-specific accreditations, and higher education opportunities.
  • Hybrid Working: Opportunities with time in the office, including breakfast Mondays and dog-friendly Fridays.
  • Volunteering: 2 personal choice volunteering days with your fundraising efforts matched up to £500.

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