Service and Support Technician

4 weeks ago


AshbydelaZouch, United Kingdom Major Recruitment Castle Donington Full time

We have a fantastic opportunity for a skilled Photocopier Field Service Engineer to join our team at Major Recruitment Castle Donington.

Overview

As a Photocopier Field Service Engineer, you will be responsible for servicing, repairing, and installing various types of photocopier equipment, including network connectivity in line with Mandatory Call Procedure. This role requires strong technical skills, excellent communication, and a customer-focused approach.

Working hours are Monday – Friday, 8:30 AM - 5 PM, covering 37.5 hours per week. Our competitive salary is dependent on experience, ranging from £28-34k per annum. We also offer additional benefits such as a company car and fuel card, pension scheme, no set targets, bonus opportunities, and a company-provided phone and laptop.

Key Responsibilities
  1. Service, repair, and install various types of photocopier equipment, including network connectivity in line with Mandatory Call Procedure.
  2. Cultivate and maintain professional relationships, ensuring effective communication with all departments.
  3. Handle service issues courteously and informatively, providing detailed fault reports, outcomes, and actions taken to the relevant personnel.
  4. Uphold the highest standards in maintaining and managing customer equipment and devices.
  5. Manage car stock as needed.
  6. Demonstrate a strong understanding of and adherence to health and safety protocols related to machine repairs.
  7. Provide assistance in workshop and warehouse activities as required.
Qualifications and Requirements
  • Proficiency in working on a client's network, with troubleshooting experience for print, scan, and other utilities.
  • Full UK Driving License is essential.
  • Confident and customer-focused demeanour.
  • KIP Qualified/Trained.
  • Experience in Epsom, Konica, and Samsung devices desirable but not essential.
  • MUST be Xerox experienced.


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