Food and Beverage Operations Manager

2 weeks ago

Brighton, Brighton and Hove, United Kingdom German Doner Kebab Full time
Job Description

The role of a Shift Manager is crucial in supporting the franchisee to ensure the store is run efficiently and profitably in accordance with the company policies and procedures.

You will directly lead, coach, and inspire all team members to ensure they provide total customer satisfaction and a great product at all times while controlling costs and building sales.

We're looking for someone with proven management experience, ideally gained in the food franchise, restaurant, or hospitality sector.

A Shift Manager role with German Doner Kebab is rewarding and involves working flexible hours in a fun, team environment.

Key Responsibilities
  • Action the business performance of the restaurant set by the Restaurant Manager
  • Action restaurant sales levels and profitability
  • Action marketing activities, such as promotional events and discount schemes
  • Prepare reports at the end of the shift/week, including staff control, food control, wastage, and sales
Stock Control
  • Order or requisition food and other supplies needed to ensure efficient and continuous operation
  • Inspect supplies, equipment, and work areas to ensure conformance to established German Doner Kebab Standards
Training
  • Provide staff training and ongoing support of staff members. Suitable training will be provided to the successful applicant.
  • Ensure storage areas are secure, neat, and clean at all times, so as to maintain high standards of quality control, hygiene, sanitation, health, and safety as per German Doner Kebab policies.
  • Maintain the food standard and presentation in accordance with German Doner Kebab Standards
  • Ensure the team is polite and efficient and provides excellent services at all times maintaining the exceptional German Doner Kebab standard and quality
  • Meet and greet customers whenever possible
  • Make sure the customers are enjoying their German Doner Kebab meals and take action and investigate and solve to correct any customer queries or complaints
  • Thoroughly train staff regarding fire and safety procedures so as to be aware of all Health, Safety, and Fire regulations and to abide by their terms
  • Prepare duty rosters maintaining the cleanliness and hygiene procedures
  • Ensure wastage is kept to a minimum
  • Ability to work in a team and talent for motivating others, have excellent customer service skills, and importantly the ability to remain calm under pressure
  • Hold a basic Food Hygiene Certificate
  • Conduct a daily staff briefing and ensure the staff is punctual and available for each shift
  • To support and adhere to the equal opportunities policy of the company
  • Care in service to avoid accidents
  • Ensure cash/credit card security
  • To carry out any other reasonable duties within the overall function of the job

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