Residential Operations Manager

2 weeks ago


London, Greater London, United Kingdom RAFFLES Full time
Job Title

Luxury Residential Concierge Service Lead

About the Role

This is an exciting opportunity to lead and supervise the day-to-day running of the residential concierge desk at Raffles London OWO Residences. As a Luxury Residential Concierge Service Lead, you will be responsible for overseeing all aspects of concierge services, resident check-in/check-out arrivals/departures, and the residents' journey.

The role involves pre-empting and delivering a luxurious and high-quality level of service to residences while managing delivery and service targets. You will work closely with the Residents Relations Manager to ensure seamless operations.

You will collaborate with various departments, including Security, F&B, Housekeeping, Engineering, and Spar, to provide an exceptional guest experience that surpasses residents' expectations.

Salary Information

The estimated salary for this role is £60,000 - £70,000 per annum, depending on experience.



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