IT Infrastructure Technician
7 days ago
Version 1 is a digital-first consultancy and service provider looking for an IT Infrastructure Technician to join our Delivery team. As a key member of our team, you will provide technical support and maintenance services to our clients.
Job Description:The ideal candidate will have experience in customer-facing deskside support, ticket management, hardware management and maintenance, and liaising with remote support teams for detailed investigation and hands-on support.
- Windows 10 / 11 operating system support
- Laptop imaging technologies including Autopilot
- Hardware troubleshooting and maintenance
- Network Administration
- O365 application support
- Azure AD administration
- Tablet and mobile device support
You will also be required to work on the next phase of expansion of our Digital, Data and Cloud team.
Key Responsibilities:As an IT Infrastructure Technician, your key responsibilities will include:
- Providing technical support and maintenance services to our clients
- Working with our remote support teams to investigate and resolve technical issues
- Maintaining accurate records of technical issues and resolutions
- Identifying opportunities for process improvement and implementing changes as necessary
To be successful in this role, you will need:
- At least 3 years of experience in a similar role
- Excellent communication, both written and verbal
- Ability to balance customer focus with technical aptitude whilst remaining professional at all times
- Ability to follow and maintain process documentation
- Ability to work to tight timescales
- Experience of being onsite in a busy customer environment
We offer a competitive salary and benefits package, including:
- An estimated salary of £40,000 - £50,000 per annum
- A range of tech-related benefits, including an innovative Tech Scheme
- Private medical and life insurance coverage
- Free eye tests and contributions towards glasses
- Incentivized certifications and accreditations
- A Profit Share scheme dividing a portion of our company's profits each quarter amongst employees
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