Operations Coordinator
3 weeks ago
Job Summary
We are seeking a highly organized and detail-oriented Systems and Operations Coordinator to join our team at Worcester Polytechnic Institute. The successful candidate will provide exceptional customer service to students, faculty, and staff, while maintaining accurate and up-to-date records for all students enrolled at the institution.
Key Responsibilities
- Manage and oversee Registrar's Office front-line services, including providing excellent customer service, answering phone calls, emails, and in-person traffic, and maintaining accurate records.
- Process student demographic updates in Workday, assist with data entry/cleanup, and process legal name changes for students.
- Support the Registrar's Office team by ensuring all records are complete and accurate, assisting with onboarding new employees, and providing back-up support for daily processes.
- Manage a team of student work studies, including initiating the hiring process, onboarding and training new work studies, coordinating work study schedules, and providing first-line contact for assistance.
- Collaborate with Information Technology to improve efficiency and direct requests to the appropriate office.
Requirements
- High school degree or GED required; Bachelor's degree preferred.
- Minimum 2 years of experience, Registrar's Office preferred.
- Experience with student information systems, preferably Workday.
- Ability to exercise good judgment when dealing with a variety of populations and regulatory issues.
- Excellent customer service skills, organizational skills, and attention to detail.
- Microsoft Office skills and ability to learn new technologies.
WPI is an Equal Opportunity Employer
We are committed to maintaining a campus environment free of harassment and discrimination. We seek individuals with diverse backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making.
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