Hospitality Operations Manager
3 weeks ago
Job Overview
About the Role
We are seeking a highly skilled Hospitality Manager to lead our golf services team at Topgolf. As a key member of our team, you will be responsible for supervising and training staff, managing reservations and venue operations, and ensuring exceptional customer experiences.
Key Responsibilities
- Supervise and lead the golf services team, including training and scheduling.
- Manage reservations, venue operations, and guest inquiries.
- Ensure the cleanliness, maintenance, and organization of retail areas.
- Execute events, tournaments, and promotions to enhance guest experiences.
- Uphold operating procedures and service and safety standards, especially guest satisfaction.
- Resolve guest concerns promptly to maintain a high level of customer satisfaction.
Requirements
- Prior experience in golf course management or related hospitality roles.
- Strong leadership and team management skills to guide and motivate staff.
- Exceptional customer service and communication abilities to create a welcoming environment.
- Proficiency in reservation software and basic computer skills.
What We're Looking For
- Prior experience in restaurant, hotel or leisure management experience
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