Reception Supervisor Position at a 4-Star Establishment
2 weeks ago
Paramount Personnel invites applications for a Reception Supervisor position at our 4-star hotel near Kingsbridge in South Devon. As a key member of the front office team, you will play a crucial role in ensuring seamless guest experiences and exceeding expectations.
We are seeking an experienced individual with a strong background in hotel operations, able to work effectively under pressure and maintain a high level of professionalism throughout their shift.
Job Description
The Reception Supervisor will collaborate with the Reception Manager to coordinate efforts with front-of-house colleagues, ensuring a cohesive and exceptional guest experience. This includes managing room allocations, resolving guest complaints, and maintaining accurate records of arrivals and departures.
Key responsibilities include:
- Managing room inventory and allocating rooms to guests
- Handling guest complaints and resolving issues efficiently
- Maintaining accurate records of guest arrivals and departures
- Collaborating with the Reception Manager to ensure seamless guest experiences
Requirements and Qualifications
To be considered for this role, candidates must possess a previous experience in a luxury hotel environment, flexibility to adapt to varied working hours, and strong written and spoken English skills. They should also demonstrate exceptional customer service abilities, a warm and approachable personality, and confidence when interacting with high-profile clients.
Salary: £33,000 per annum, plus share of tips, 49-hour workweek, comprehensive company benefits, and possibility of live-in arrangements.
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